Order & Shipping

HOW DO I FIND MY ORDER NUMBER?

Your order number will be in the subject line of your confirmation email. It’ll look something like this #9999-xxxx.

If you’re not seeing it in your inbox, try checking to see if it went to your spam folder or search the words “Order confirmation” sent from support.dasamelody@gmail.com. More often than not, it’ll be in there! Once you find our email, move it to your inbox or mark it as safe to easily locate our emails next time.

If you aren’t able to find your order confirmation email, go to the Track My Order page and select “How to find my order” then click “Help, I cannot find my order number”. Our customer support will get back to you within 24 hours to help you locate the order in our system.

WHERE IS MY ORDER SHIPPED FROM?

The Marenva team works with top manufacturers worldwide to bring you incredible value for your hard-earned dollar! Your orders may be shipped from our warehouses in the USA, Hong Kong, Vietnam, China, and other international logistics centers. We partner with leading couriers like USPS, DHL, and local postal services to ensure your packages arrive swiftly and safely!

HOW LONG DOES IT TAKE FOR THE ORDER TO REACH ME?

Typically, orders from the continental USA arrive within 7 business days, while international orders take up to 15 business days. Impressively, 92.5% of our orders are delivered even sooner. However, please note that delivery may be delayed during peak seasons like Christmas, Black Friday, or other holidays, due to local work stoppages, or if we need to verify your address.

We will keep you informed at every step—from order confirmation and tracking number availability to status updates and final delivery. Please monitor your email and mark messages from Marenva as safe to ensure they reach your inbox.

HOW CAN I TRACK MY ORDER?

  • Using our website: Easily track your order by going to the Marenva Track My Order page and inputting your email address (provided at the time of purchase) and your order number. Note that one order number may have multiple tracking numbers.

  • Links in your email: We will send tracking numbers when they are assigned to your packages. Check your mailbox for emails with the subject lines “Shipping Confirmation” or “Order is on the way”. You may click on the link in this email to track your shipping status.

If you need to find your order number, please refer to the “How do I find my order number” section above.

WHAT DO THE TRACKING STATUSES MEAN?

  • Confirmed: Your order is successfully placed. At this status, you have 1 hour to cancel or make any changes to colors or size.

  • Processing: We are preparing your order. It will take 2–3 days, during which you cannot make any changes to your order.

  • Shipped: Your order is on its way to you. You will receive an email notification with a tracking link and can start tracking its journey until it reaches your door.

  • Delivered: Your order has been delivered to the shipping address provided upon purchase.

  • Undeliverable: In rare cases, you will see an undeliverable status which requires your attention. Please check the shipping log for the following:

    • Available for pickup: You may collect the package from the specific USPS Facility or local Post Office.

    • Return to sender / Insufficient Address / Failed delivery attempts: Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP—they’ll usually resend your package the next workday or ask you to pick it up. If it is returned to us, contact us at support.dasamelody@gmail.com so that we can resend it.

MY PAYMENT WON’T GO THROUGH, WHAT SHOULD I DO?

If you’re unable to pay with your debit or credit card, check the following:

  • Make sure all information is correct including the credit card number, expiration date, CVV code, and billing address.

  • Check your credit or debit account balance for available funds.

  • Check whether your card is authorized for online/international purchases, and if the transaction limit is sufficient.

  • Try refreshing the page or logging completely out and then logging back in.

  • Start over with a new order instead of trying to pay for the same order over again.

  • If your payment is still declined, you may need to contact your bank to authorize international transactions.

  • Try paying with your credit or debit card through PayPal (you can check out as a guest without creating an account).

  • Try using a different card or alternative payment method available at checkout.

If you‘re unable to pay with PayPal:

  • Check with PayPal to see if your account has a transaction limit.

  • According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment may be declined.

  • If PayPal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, American Express, etc.).

ARE SALES TAXES INCLUDED IN YOUR PRICES?

Yes, if they apply to you.

Depending on where you live and the shipping zip code provided, our system will check for applicable sales tax regulations. If taxes are required to be collected, our system will calculate the applicable amount, collect it, and submit it to your local tax authority.

Our system is continuously updated with the latest sales tax policies. If tax-free holidays apply to you, our system will recognize them and not collect tax. However, if you believe sales tax was collected in error, please contact us at support.dasamelody@gmail.com. We will investigate and refund you where applicable.

Marenva conducts retail sales only. If you own a business and intend to resell our products, our system will still calculate sales tax, and you are responsible for claiming any tax exemption through your business filings.