Exchanges & Returns

Exchange & Return Policy

At Marenva, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or exchange within 45 days of receiving your order, subject to the conditions below.

Returns and Refunds

  • Refund requests must be submitted within 30 days of receiving your order. For eligible returns approved during this period, refunds will be issued to the original payment method after the returned item has been received and inspected.

  • For eligible return requests submitted between 31 and 45 days after receiving your order, we may offer an exchange or store credit. Store credit is valid for 60 days from the date of issue.

Exchanges

If you need a different size, color, or style, you may request an exchange within 45 days of receiving your order. Once your exchange request is approved and the original item has been received and inspected, we will process the replacement within 2–3 business days.

Return Conditions

  • Returned items must be unused, unwashed, undamaged, and in their original condition and packaging.

  • Items showing signs of wear, washing, damage, misuse, or alteration are not eligible for return, refund, or exchange.

  • For hygiene reasons, panties, socks, inner-wear, bra pads, and shapewear are non-returnable unless the item received is damaged, defective, or incorrect.

Return Shipping

  • For returns or exchanges due to personal reasons, customers are responsible for return shipping costs.

  • If the item is confirmed to be damaged, defective, or incorrect, we will cover the return shipping cost or provide a replacement/refund as applicable.

  • Original shipping fees are non-refundable unless the return is due to our error.

How to Request a Return or Exchange

Please submit your request through our contact portal or email us directly at support.dasamelody@gmail.com with your order number and the email address used at checkout. Our customer support team will contact you within 24 hours with detailed return instructions.

Note: Returns sent without prior approval may not be accepted.

Refund Processing Time

Once your returned item has been received and inspected, approved refunds will be processed within 5–10 business days. The exact time for funds to reflect in your account may depend on your bank or credit card issuer.

Order Changes or Cancellations

Orders are processed quickly. If you need to change or cancel your order, please submit your request within 1 hour of order confirmation through our contact form or via email at support.dasamelody@gmail.com.

Once an order has entered processing or has been shipped, it can no longer be changed or canceled. You may still request a return or exchange in accordance with this policy upon receiving your package.